Dear Customers, CardShopBD always puts customers first. However, in order to improve the quality of customer service, timely and faster, some rules and regulations have to be followed. Respected customers are specially requested to follow the below-mentioned rules carefully before purchasing any products from CardShopBD.
Welcome to CardShopBD. These Terms and Conditions ("Terms") govern your use of our website cardshopbd.com and any services provided through it. By accessing or using our website, including purchasing products, you agree to comply with and be bound by these Terms. Our goal is to provide you with a secure and enjoyable shopping experience, and these Terms outline the rules and guidelines for using our website and services.
By using our website and making purchases, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree with any part of these Terms, please do not use our website or services. Your continued use of our website constitutes acceptance of any changes or updates to these Terms, which we may modify from time to time.
For the purposes of these Terms and Conditions, the following terms have the meanings specified below:
To create an account on our website, you must provide accurate and complete information, including your name, email address, and a secure password. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
We may require verification of your identity or payment information before processing certain transactions or providing specific services. You must notify us immediately if you suspect any unauthorized access to or use of your account. We are not liable for any losses or damages arising from unauthorized access or use of your account. We reserve the right to suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or otherwise misuse our website. You do not request the deletion of your account. You agree to use your account in compliance with all applicable laws and our Terms. Any activities conducted under your account are your sole responsibility. We may send you important information related to your account and orders via email. Ensure that the email address associated with your account is valid and up to date.
We strive to provide accurate descriptions of the products available on our website. Product information includes, but is not limited to, descriptions, images, prices, and availability. However, we do not warrant that product descriptions or other content are complete, accurate, or error-free.
All prices displayed on our website are in BDT (Taka) and may be subject to change without prior notice. Prices do not include applicable taxes or shipping fees unless otherwise specified.
Product availability is subject to change. While we make every effort to keep our inventory updated, some products may become unavailable due to high demand or other reasons. We will notify you if a product you ordered is out of stock.
Once your order is successfully placed, you will receive an order confirmation email detailing your order number, product(s) purchased, and estimated delivery time.
We accept various payment methods, including but not limited to, major bKash and Nagad. All payments must be made in BDT.
Shipping fees are calculated based on the delivery method selected and the destination of the order. The total shipping cost will be displayed at checkout.
There may be 2 BDT extra for using a payment system for each transaction.
Applicable taxes will be added to the total order amount based on the shipping address and current tax rates. These will be displayed during the checkout process.
By registering as a Seller on our Website, you agree to adhere to these Terms and Conditions and any additional terms specified in our Seller Agreement. This includes compliance with all relevant laws and regulations. Sellers are responsible for managing their own product listings, ensuring the accuracy of the information provided, and handling order fulfillment and customer service.
Sellers must provide accurate and detailed information for all listed products, including descriptions, prices, and images.
Some products have an MRP price. If sellers sell a product greater or less than the MRP price, they must specify the MRP in the description section and the reason for the price changes.
Products must meet our quality standards and be free from defects. Certain items may be prohibited from being listed, including those that are illegal or violate our policies.
We may charge fees for listing products on our platform. The applicable fees will be detailed in the Seller Agreement and may vary based on product categories.
A commission may be charged on each sale made through our platform. The commission rate will be specified in the Seller Agreement and is subject to change.
Payments to Sellers for completed sales will be processed weekly every Thursday.
Payments will be made via bank transfer, bKash, or Nagad in BDT, and Sellers are responsible for providing accurate payment information.
Any disputes regarding payments or transactions must be reported within 3 days. We will investigate and resolve such disputes according to our policies.
Customers have the right to report an issue with a product within 3 days of the purchase. If a customer reports a problem with a product you have sold, you are required to promptly address and resolve the issue.
You must work with the customer and us (CardShopBD) to resolve any reported issues. This resolution process must be completed within the 3-day reporting period. If the issue is not satisfactorily resolved within this timeframe, we reserve the right to refund the customer's money.
Please note that digital products are non-refundable. Once a digital product, such as a gift code, has been delivered to the customer, it cannot be returned or refunded under any circumstances.
To protect both customers and our platform, we will hold payments for any product sale for 3 days after the transaction is completed. This hold period allows time for customers to report any issues and for those issues to be resolved.
If no issues are reported within the 3-day period, or if reported issues are resolved, your payment will be released and disbursed to you. Failure to resolve issues within the reporting period may result in a refund to the customer and forfeiture of your payment for the sale.
Since we primarily sell digital products such as scratch card codes, the delivery method is automatic. Upon successful completion of your purchase, you will receive your digital product via email or within your account dashboard on our website. Delivery times are generally immediate but may vary based on payment processing times or system delays. There are no shipping costs associated with digital products. All costs associated with purchasing a product are clearly stated during the checkout process.
If you do not receive your digital product as expected, please check your spam or junk email folder. If you still cannot find the product, contact our customer support team for assistance. Provide your order number and any relevant details to expedite resolution.
If you receive a digital product that is incorrect or defective, please contact our customer support team within 3 days of receiving the product by reporting on the order from your dashboard. We will work with you to resolve the issue, which may include reissuing the product or providing a refund, depending on the situation.
We are committed to ensuring your satisfaction with our products. While we primarily sell digital products, we understand that issues may arise after purchase. Our after-sales service is designed to assist you in resolving any concerns or problems you may encounter.
As we primarily sell digital products such as gift codes, returns are not applicable. However, if you encounter issues with a product order, you may request a refund under the conditions outlined below.
To be eligible for a refund, you must report any issues with your product order within 3 days of the purchase date. You can contact our customer support team with your order number and a detailed description of the issue to initiate the refund process. Once your refund request is received, we will review the details and process the refund if it meets our eligibility criteria. Refunds will be issued to your account balance which can be used to purchase other products from us. Processing times for refunds may vary, but we aim to complete them within 7-10 business days of approval.
All products offered directly by us are genuine and sourced from reputable suppliers. If you encounter any issues with our products, please report them to us for resolution.
If you purchase products from third-party sellers on our platform and experience issues, you should report the problem directly to the seller. We facilitate the transaction but are not responsible for the return or refund policies of third-party sellers. However, if you experience persistent issues with a third-party seller, you can contact us, and we will assist in resolving the matter to the best of our ability.
If you encounter any problems with a product after the 3-day reporting period, please contact our customer support team. While we may not be able to process a refund, we will work with you to address any issues and provide assistance where possible.
Certain products or services may be non-refundable as specified in their descriptions or applicable terms. Ensure to review product details before making a purchase.
All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of CardShopBD or its licensors and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use of this content is prohibited. The design, layout, and overall appearance of our website are owned by CardShopBD and may not be copied or used without prior written permission. This includes any proprietary software, scripts, or tools used on the website.
You are granted a limited, non-exclusive, non-transferable license to access and use the content on our website for personal, non-commercial purposes only. This license does not allow you to modify, reproduce, distribute, or create derivative works from the content without our express permission.
You may not use any content from our website for commercial purposes, including but not limited to resale, redistribution, or any other form of exploitation. Additionally, you may not reverse-engineer, decompile, or disassemble any proprietary software or tools used on our website.
Any content you submit to our website, such as reviews or comments, remains your property. However, by submitting content, you grant us a perpetual, royalty-free, worldwide license to use, display, and distribute the content in connection with our website and services.
Users must not engage in any activities that are unlawful, fraudulent, or harmful to our website or its users. This includes but is not limited to:
You may post or submit content, such as reviews and comments, on our website. However, such content must adhere to the following restrictions:
We reserve the right to remove any user-generated content that violates these Terms. Repeated violations or serious breaches may result in the suspension or termination of your account. We also reserve the right to take legal action against users who engage in prohibited behavior.
To the maximum extent permitted by law, CardShopBD and its affiliates, officers, directors, employees, and agents disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that our website will be uninterrupted, error-free, or free from viruses or other harmful components.
We make every effort to ensure the accuracy of the information on our website, including product descriptions, pricing, and availability. However, errors, inaccuracies, or omissions may occur. We are not liable for any errors or inaccuracies or for any loss or damage arising from the use of or reliance on such information.
In no event shall CardShopBD be liable for any indirect, incidental, consequential, or punitive damages, or for any loss of profits or data, whether arising from contract, tort, or otherwise, even if we have been advised of the possibility of such damages. Our total liability for any claim arising out of or relating to your use of our website or products shall be limited to the amount you paid for the product or service giving rise to the claim.
You agree to indemnify, defend, and hold harmless CardShopBD and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of our website, your violation of these Terms, or your infringement of any intellectual property or other rights of any third party.
Any disputes arising out of or related to these Terms or your use of our website shall be resolved through mediation or arbitration, in accordance with the rules of the applicable mediation or arbitration organization. The mediation or arbitration will be conducted in Shariatpur, Dhaka, Bangladesh, and the language of the proceedings shall be Bangla. For any disputes that cannot be resolved through mediation or arbitration, you agree to submit to the exclusive jurisdiction of the courts located in Shariatpur, Bangladesh. Any legal action or proceeding arising under these Terms shall be brought in the courts of Shariatpur, Bangladesh, and you consent to the personal jurisdiction of such courts.
These Terms and Conditions shall be governed by and construed under the laws of Bangladesh, without regard to its conflict of laws principles. Any disputes arising out of or related to these Terms or your use of our website shall be governed by the laws of Bangladesh.
We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically to stay informed of any modifications. For significant changes to these Terms, we will notify you by updating the “Last Updated” date at the top of this page. Additionally, we may provide notice through email or other communication methods. Your continued use of our website after any changes constitutes your acceptance of the revised Terms.
If you have any questions, concerns, or comments regarding these Terms and Conditions, please contact our support team at: [email protected]. We are here to assist you and address any issues related to our Terms and Conditions.
Last Update: 15 Aug, 2024